My new 12 volt receptacles - of the correctly sized variety - arrived in the mail. Of course, the new ones took about 3 days, as opposed to the three weeks or more that my previously ordered, incorrectly sized ones took to get here. I'm still dealing with the paperwork necessary for a product return to Great Britain along with a credit to my account.
I have a peeve regarding internet vendors. If the vehicle by which you market your company stems entirely from the web, then wouldn't you ensure that descriptions and pictures of all items that you sell reflect every aspect of the inventory? I had one strange experience whereby the salesperson seemed to lose all interest in corresponding with me after I requested a telephone conversation, rather than to drag on our email exchange. I guess she felt that if I didn't get it in two tries then I wasn't worthy of purchasing her product. She ceased all further correspondence with me.
I obviously wasn't completely well versed on what I'd get for my $328.00 through pictures, alone. Luckily, beneath the salutations in her emails, I found the company phone number and requested another phone sales - I mean "customer care" representative who gladly walked me through all of the components that were a necessary part of my order. My new phone sales operator agreed that the pictures and descriptions were confusing and he happily answered all of my questions.